SHIPPING POLICY
1.SHIPPING CHARGES
We ship to all countries WORLDWIDE.
The shipping is free for all the orders over 75usd, no extra charges.
2.LEAD TERM
In Stock items
In stock items are dispatched within 72 hours of cleared payment on business days.
Orders are usually processed within 48 hours and shipped out within 72 hours. We do not guarantee same day processing or shipping. We process and ship orders Monday-Friday, excluding holidays.
Backorders
BIWAA strives to fill every order to its entirety. Any item(s) not available will be refunded once your order is processed. This may take 1-2 business days to reappear on your bank or credit card statement. If you wish to still receive these items, you must reorder. Visit Biwaa.com to check current availability or to reorder the item(s).
3.SHIPPING TERM
All items are dispatched using express couriers, such as but not limited to DHL/FEDEX/UPS/EMS. Delivery times vary between 3-15 days worldwide.
4.DELIVERY POLICY
In the event nobody is home when our courier attempts to delivery your item a notification shall be left to re-arrange delivery. If delivery is missed again and the item is returned back to us you will be liable to pay delivery charges again.
5.TAXES AND CUSTOM DUTIES
For all deliveries, if any taxes and custom fees occur, they will be at the customer’s expense, and will be asked for at the time of the delivery. (The amount will be calculated once the goods arrive in customs).
BIWAA does not manage the tax refund. You can either contact the customs directly or have the delivery made to the asked address.
In this case, the invoice will be included with the parcel and a copy of the invoice will also be available in the customer’s account on the website.
RETURN / EXCHANGE AND REFUND POLICY
1. CAN I GET A REFUND IF I AM NOT HAPPY? MONEY BACK GUARANTEE
We offer a 100% money back guarantee if you are not satisfied with our product. Please refer to our guarantee page to see our full return policy.
BIWAA offers a full refund (excluding our outbound shipping cost, equal to 20% of your purchase amount) or exchange for change of mind purchases within a 14 days period with proof of purchase (website order confirmation email or invoice).
To initiate the return process, please send an e-mail to support@biwaa.com, clearly stating your situation and specifying the product(s) you would like to return.
2. PLEASE NOTE:
1) Products that have been opened cannot be returned for a change of mind refund/exchange. Products that have been used cannot be returned for a change of mind refund/exchange. Products must be in its original box and in a resalable condition. Customer pays for returns shipping and is responsible for its safe arrival back to our warehouse.
2) All returned items, must be sent via a registered and insured shipping service that requires signature on delivery (eg. USPS, UPS, Fedex etc)
Products may differ from those pictured on the website due to natural variations in color/finish and scale of the image.
Must be returned within 14 days period of receiving the order.
3) If your lures arrive or show signs of damage or fault or any other issue, please email us at support@biwaa.com and provide:
-A detailed description of the damage or fault; and
-Photos (or video, where appropriate) showing the damage or fault.
We will respond within 24-48 hours.
